To ensure the Regina directory maintains the standards and high level of integrity that it does and to make sure the Trusted partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....
Our latest business to be mystery shopped is Bathfitter TRUSTED REGINA BATHROOM EXPERTS
The TrustedRegina.com team are sure you have heard about Bathfitter - winners of many, many awards and accolades across Saskatchewan.
They are know for their amazing Bathroom Re-modeling Solution That Lasts a Lifetime...Done in Just One Day.. Bath Fitter Regina offers all this, and absolutely outstanding service...and yet again they prove why they are Trusted !
Here is the Mystery shop:
TRUSTED PARTNER: Bathfitter
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered?
Great, the staff were very welcoming and knowledgeable
2. If retail: Appearance of the store / staff and showroom?
3. Product/industry knowledge of staff?
Excellent, I was talked through the process of moulding installation and the types of products that were available, time of installation and costs.
4. If a quote is required is the quote well laid out/ clear?
The quote was received on the spot
5. Did they ask where you found them?
No but we told them we try to use companies through Trusted Regina.
6. Overall experience 1-10.
7. Would you return as a customer/ recommend them to close friends?
Yes, would definitely use them again and recommend their services.
8. Did anyone stand out as exceptional? If so who? Why?
Both sales reps were friendly and knowledgeable
9. If you made a purchase/booked a job how was the process?
We visited the show room and the sales rep we dealt with took us through the installation process and advised us what products where available for our job. We are very impressed with the product and the honesty of this company.
If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
Provide the service and quality promised.
Complete the job on time.
Charge the price quoted with NO surprises.
Communicate honestly and be responsive to customer needs.
Resolve any issues with customer satisfaction in mind
Please share any other comments relating to your experience with the company.
Great honest company, would definitely use them again and will recommend them to others.
Great Mystery shop Bathfitter yt again you deserve the Thumbs up from Trusted!!