Bergens are a local family business and from the moment you walk in the door you will be treated like family!
Bergens Auto Body Regina are proud to have an amazing 80 Years Auto Body Experience, and they have been serving Regina Auto Body needs for over 30 Years....they have a loyal customer base that simply wouldn't think of going anywhere else. Bergen's are an SGI Accredited Regina Auto Body and Collision Repair shop , they offer courtesy cars to their clients and they specialize in foreign vehicles.
While Bergens Auto Body Regina appreciate your business, we know it's never fun to get into a collision in the first place.
TRUSTED COMPANY: Bergen's Auto Body
Name of Shopper: Darrin Oremba from Premier Tax Services
MYSTERY SHOP CHECKLIST:
My company vehicle was involved in a small fender bender that caused $ 6500.00 of damage to the front end of my SUV. The person I was in the accident recommended that I use Bergens Auto Body so I contacted them and made arrangements for my vehicle to be towed their from SGI.
1. How was the greeting/ welcome/ call answered? My calls to the office were answered quickly and warmly by their staff. Arrangements were easy to make and I was informed up front that there would be a bit of a delay because of the current back log of vehicles already ahead of me.
2. If retail: Appearance of the store / staff and showroom? Not a retail store.
3. Product/industry knowledge of staff? Follow up phone calls from the technicians working on my vehicle were knowledgeable about my vehicle and the damage and made recommendations that exceeded SGI’s original plan.
4. If a quote is required is the quote well laid out/ clear? Quote was very clear. A call explaining the extra charges not going to be covered by SGI were clearly laid out.
5. Did they ask where you found them? The asked during my first call how I found them and I explained about the referral from the other guy in the accident who turned out to be their accountant.
6. Overall experience 1-10. Over all experience is a 9.
7. Would you return as a customer/ recommend them to close friends? I have already recommended their business to my business partner and another friend.
8. Did anyone stand out as exceptional? If so who? Why? John was the person I dealt with from start to finish.
9. If you made a purchase/booked a job how was the process? N/A
What a great Mystery Shop!!! Yet again showing you deserve the Thumbs Up from www.trustedregina.com
Bergen's AutoBody & Collision Centre are TRUSTED REGINA AUTO BODY EXPERTS...and they are waiting to help you. Fan them on Facebook here and be assured that they will look after you...you can TRUST them..we Guaranteee it!