The businesses featured on www.TrustedRegina.com become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the Regina directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business and they are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fill out a report to tell us about the experience....
Our latest business to be mystery shopped is the Great Canadian Oil Change on Quance -a Trusted Regina Oil and automotive expert here we share the results!
MYSTERY SHOP CHECKLIST
Trusted Regina Partner- Great Canadian
1. How was the greeting/ welcome/ call answered?
A: Very Good/ friendly
2. If retail: Appearance of the store / staff and showroom?
3. Product / Industry Knowledge of staff?
A: Seemed very good and they were excellent at informing me of ther status of my vehicle maintenance
4. If a quote is required is the quote well laid out/ clear? N/A
5. Did they ask where you found them?
6. Overall experience 1-10.
A: 10- For an oil change you can't expect anything more!!
7. Would you return as a customer/ recommend them to close friends?
8. Did anyone stand out as exceptional? If so who? Why?
A: Just dealt with one guy he was great
9. If you made a purchase/booked a job how was the process?
A: So easy!! The best part is simply the fact that you don't need an appointment nor do you have to wait
Please refer to the Trusted Guarantees and give an overall mark on each if applicable.
1. Provide the service and quality promised.
A: BETTER than promised
2. Complete the job on time.
A: Really Fast
3. Charge the price quoted with NO surprises.
A: They had an awesome big screen by the drivers side where everything was displayed really clearly
4. Communicate honestly and be responsive to customer needs.
A: VERY- They told me things I probably didn't even care / know about ..but they still told me :)
5. Resolve any issues with customer satisfaction in mind.
A: No issues, they are very focused on making sure the customer is satisfied.
Please share any other comments relating to your experience with the company.
Efficient, fast honest, quality service- I would describe Great Canadian OIl Change on Quance as the place for the person on the go who doesn't want to have to make an appointment. The service was very efficient and the guy was very informative! They offered you a beverage and a newspaper while waiting ( although it was so fast I hardly had time to finish drink! ) They also offer wipes for the dashboard and a little garbage bag ( LOVED THAT TOUCH!) .More importantly the screen displays your service history ( for return customers), which is great , if like me you have a lease as you can get a print out of the service dates and maintenance schedules! The bill / receipt is clearly laid out ..absolute transparency!
WOW Great Canadian Oil Change what a great MYSTERY SHOP..kudos to the team and keep up the good work!