Trusted Tips and Resources

Trusted Tips & Resources

Trusted Regina Insurance Provider Campbell & Haliburton Insurance Explain Auto Insurance

Trusted Regina Insurance experts at Campbell and Haliburton Insurance Inc have been in the community for over 50 years. They know it is customer service and knowledge that counts when you are in need of an insurance company in Regina. Campbell & Haliburton Insurance, myCH.ca, dedicated insurance brokers in Regina can assist you with finding the plan that works best for you. In their latest Trusted Regina Insurance Tip, they explain all the ins and outs of auto insurance.

So you’ve moved to Saskatchewan. Fantastic! From one transplant to another let me say “Welcome!”  It is a great place to live, work, and raise a family. But can I be honest? Sometimes our auto insurance can seem just a little confusing. When I moved here years ago I was confused... and I’m in insurance! Let me walk you through what auto insurance terms you will hear most often as well as what they mean.

Auto Insurance Terms

SGI

One of the most common terms you will hear in the world of Saskatchewan auto insurance is “SGI.”  SGI stands for Saskatchewan Government Insurance. This is our provincial auto insurance company. They started back in 1945 and are still going strong! Through the SGI Auto Fund, they are responsible for things such as issuing driver’s licenses and providing you plate insurance and registration. They are also the ones you will turn to if you have an insurance claim. In order to get a driver’s license or to plate your vehicle, you will need to go through SGI. To do this you will normally need to go to a Motor License Issuer. Okay, so what is an issuer?

Motor License Issuer

There are motor license issuing offices in virtually every city, town, and village in Saskatchewan. Larger centers such as Regina or Saskatoon actually have quite a few. But even most smaller towns and villages have at least one. To find the office nearest you go to: https://www.sgi.sk.ca/issuer.

The issuer's office is where you will go to actually renew your driver’s license or to register the plate for your vehicle and to get insurance. Issuing offices are run independently, each having its own staff, hours of operations, and locations, however, each one has the same strict guidelines that they need to follow. SGI clearly spells out what can and cannot be done and how it is to be done. They also provide training and ongoing support to their issuers. This protects you because it means the advice that you receive at one issuer's office should be the same as what you receive at another no matter where you are in the province.

You will occasionally hear people referring to their issuing office as “SGI” as in “I’m at SGI getting my plates renewed.” That’s not strictly true, but issuers are certainly agents of SGI and acting on SGI’s behalf.


Driver's License

In order to operate a motor vehicle in Saskatchewan, you need to have a valid Driver’s License. The license you use to drive. It also spells out what type of vehicle you can drive. Your license will show if you are able to drive a car or light vehicle, a motorcycle, school bus, or large transport truck. In order to obtain a driver’s license, you will need to pass a test that has both a written and a driving component. Obtaining a license for a higher class of vehicle requires higher requirements still. More specialized driving training is required in order to operate semi-trucks and motorcycles. People, such as myself, who have moved to Saskatchewan from other provinces or countries may be eligible to have their driver’s license transferred. Your motor license issuer will be able to tell you exactly what documentation you need in order to do this.

Plates

When you register a vehicle in Saskatchewan you also purchase insurance, often called “plate insurance.” This is different from other provinces. In most cases, Saskatchewan’s plate insurance provides you with $200,000 of third-party liability and with $700 deductibles. There are exceptions to this, such as trailers, snowmobiles, and some large trucks have different limits. But for most cars, trucks, SUVs, and minivans this is what the plates will provide.   

Deductibles

A deductible is an amount that you need to pay in the event of a claim. If you are at fault in an accident, if you are the victim of a hit and run, or if you have the misfortune of a hail claim or have your vehicle vandalized, you would be responsible to pay your deductible. In most cases, the deductible that you get with your plate insurance is $700. Your vehicle registration will show what your deductible is.

Auto Insurance: Liability 

Your plate insurance also provides you, in most situations, with $200,000 of coverage. Liability insurance provides coverage if you cause damage to someone else’s property or if you injure someone else. For example, if you were driving and hit another vehicle, your $200,000 of liability would pay to cover their damages. $200,000 is the minimum required by law in Saskatchewan.

All Saskatchewan plated vehicles are insured through SGI and carry basic plate coverage. You are able to have your driver’s license or plate insurance renewed at any SGI issuing office in the province.


Extra Insurance

Some people choose to purchase additional insurance. For many people driving with $200,000 of liability insurance, while sufficient to satisfy the law, is just too low. They want to increase that to $2,000,000, or $5,000,000 or even more. Others want to lower their deductibles. For them, while paying $700 is not enough to bankrupt them, it is enough to be an inconvenience. So they purchase an additional policy to lower their deductible. Others travel distances on gravel roads and are concerned about damage to their windshield. Still, others who purchase a brand new vehicle and want to protect their investment with replacement cost.

These are all additional coverages that are available. However, lower deductibles, higher liability, or replacement cost coverage are not part of your basic plate insurance coverage. For these, you need a separate policy. While you are able to renew your plates or driver’s license at any SGI issuing office, your extra insurance would be renewed only through the location it was originally purchased from.


Terms, Terms, Terms

Here is where you will hear a number of terms thrown around. Auto Pak, Package Policy, or Auto Extension Policy are among the most common. Some of them are specific names that specific insurance companies use. Auto Pak, for example, is a term that is specific to SGI CANADA.

Wait? What? SGI CANADA? I thought you said SGI?

SGI through their Auto Fund is responsible for basic plate insurance. SGI CANADA is an entirely separate company from SGI Auto Fund. SGI CANADA is a private insurance company that provides home insurance, commercial insurance, and additional auto insurance. While it shares part of the name and is a sister company, it is nonetheless, a separate company from SGI.

Auto Insurance, So Many Choices

Consumers have a choice of if they want additional insurance or not and if so, which insurance company they want to use to provide it to them. While the basic plate insurance is always through SGI and is a mandatory requirement in order to operate a motor vehicle, the additional insurance can be from one of a number of companies. While you can go to any motor license issuer to plate your vehicle or renew your driver’s license, you purchase any additional insurance through an insurance agent or broker.

Broker or Motor License Issuer?

Insurance offices often have two separate functions. Many of them have a motor license issuer designation. This means that you can do the majority of your SGI transactions there. But they also have an independent broker component. While that might sound confusing, it can actually make your life easy with one-stop shopping.

How Does Auto Insurance Work?

Say you purchased a vehicle and need to insure it and you come to our office at Campbell & Haliburton. The first thing that you will do is speak with one of our motor license issuers to assist you in plating the vehicle. Once that is done you have purchased the basic insurance required to drive. There is no need to go any further if that is all you are wanting... However, you may want to head down the hall to one of our brokers who can talk with you about any additional coverages that you might need, whether lower deductibles, replacement cost, or higher liability. They will provide you with a quote and if you agree you can purchase the additional insurance without ever need to leave the building.

Now as you walk out the door, you do so with the assurance that you are covered for what auto insurance you need. If you don’t have an insurance broker and want to talk to someone who is truly passionate about your insurance, contact us at Campbell & Haliburton Insurance. We would love to talk to you.

- Daryl Arendt, Office Manager & Licensed Insurance Broker


Our Trusted Regina Insurance Agents at Campbell & Haliburton have your best interests and safety in mind and our commitment to customer service is one of the pillars of our business. We also know insurance inside and out, so please contact us for all of your insurance needs and we will be more than happy to help ensure what you value most is protected.


Campbell & Haliburton's doors opened in 1957. Since then, they have seen run-away inflation, recessions, and now, a global pandemic. Through it all, their doors have remained open as they are committed to providing outstanding service to you. No matter what the next years and decades bring they have committed to continue to stay open to serve you.

Campbell and Haliburton Insurance are a Trusted Regina Insurance provider.

They offer many different insurance policies to protect the most important areas of your life including:


Trusted Regina receives a negative Google review from Trevor

The Trusted Regina directory team really care about the opinions and thoughts of YOU, the Regina public. WE work for you by finding the best locally accountable Regina businesses and promoting them as a community. We do this so you can find trustworthy companies really easily. We are just like you, and we have been burned in the past from disreputable companies who over promised and undelivered, in fact the founder Sara was ripped off and this prompted her to start Trusted!! ( read the story here)  

The internet has really been a game changer for consumers and for businesses. On the positive side it means we can research companies and products much easier BEFORE we contact them, saving us time.....but what if you read reviews that are bias, misinformed or simply not the truth??  We have supported Trusted partners through this process and tried to guide them in how to deal with this sometimes devastating process, it’s something that most local businesses really do fear.

This time it is our turn.....Trevor took the time to leave a review for The Trusted Regina team today, so we wanted to make something positive out of a ‘ negative situation ‘ for the Trusted team. Read his review and our founder Sara Wheelwright’s response  below.    
We truly thank Trevor for allowing us an opportunity to speak about what we do , and hopefully explain that we are indeed the REAL DEAL, also this allows us the opportunity to  use our experience to highlight one of the biggest things local and big businesses are having to deal with!  Words are powerful and we all have a voice online, please be informed, be nice and be wise in how you use that voice. 


Response from Sara 

 Trevor- firstly thanks for sharing your thoughts with us and giving our team a chance to explain to you who we, what we do and why we are set up the way we are. 
Firstly a business does't pay to be Trusted - they qualify to be Trusted after passing a strict verification process ( pass or fail) and signing an annual contract to uphold a specific standard and set of guarantees. We welcome feedback and you can contact us by phone, email or on our many social media pages . We are a local team with offices in Regina and Saskatoon. 


We are not a ' review company ' you are correct - they are 10 a penny all over the web, most reviews online are not verified in any way. In addition evidence and data clearly proves that up to 40% of all reviews are false . Also, we know that many people who review businesses negatively are not interested in solving issues , but just use these review sites to complain. This can really effect local businesses who would otherwise have worked hard to rectify any wrongs they may have done! No one is perfect are they? 

At Trusted - we are unique- the testimonials you see displayed on the feature listings are from real people that we spoke to personally as part of the verification process- we contact 25 previous clients and survey them in person and over the phone. 

( See an example below) 


We work with the businesses over the year - helping them with service questions, sharing info from the public, training them about the internet and social media and supporting their endeavors by promoting them as wonderful local companies that meet our high standards and believe in what we stand for. However who we really work for is YOU - the public. We also mystery shop a random selection of the businesses to check that they are doing a great job when they don't know we are looking! 

If there are issues - We offer a hands on dispute resolution process that determines if the business has broken their contract with Trusted - if we find they have, we give them the opportunity to rectify their mistake - if they do not we remove them from the Trusted website(s) - we speak to both parties on the phone, on email and in person to ensure we know all the facts before making our decision. 

The businesses pay an annual membership fee which is minimal, from that we invest heavily in marketing to promote them as a community. How else do we let people know about our service in the cities we serve?  Also, of course our hardworking local team  are compensated for the countless hours we put into providing the best possible on and offline  experience for the public and the partners. 

If you wish to complain about any Trusted business , you can contact us via any of the ways mentioned above and we will be happy to offer assistance, advice and even mediation if you feel you need it? 
However by just reviewing Trusted negatively, like you have today with out truly knowing who we are and what we do, means you are again solidifying to our team that review sites are not what we ever want to be ...We offer a local service that is specialized, unique , personal , locally focused , accountable and absolutely trustworthy . 

Many thanks again for the opportunity to educate you and any others that may have been feeling the same way. We hope you reconsider you 2 star review of our services, we would love nothing more than to be an asset in your life! 


 Sincerely on behalf of my team and the Trusted Partners across SK . 

Sara Wheelwright , Owner S & E Trusted Online Directories


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ADDRESS

S & E Trusted Online Directories Inc
TrustedRegina.com
310 Wall St #209
Saskatoon, SK   S7K 1N7
Ph: 306.244.4150

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